Terms of Service

You may use the Platform only if you can form a legally binding contract and are at least 18 years old. By using Wybers you represent and warrant that you meet these requirements, that all information you provide is true and current, and that you will keep it accurate.

If you use the Platform on behalf of a company, organisation, venue or another person, you represent that you are authorised to bind that entity, and “you” refers to both you and that entity, which is jointly and severally responsible under these Terms.

We may, at our sole discretion, refuse, restrict or terminate access to anyone, at any time, with or without notice, including where we reasonably suspect fraud, abuse, risk to other users, or breach of these Terms.

• Platform — the Wybers websites, applications, content, and related services.
• Artist — an independent performer, group or service provider who lists gigs and accepts bookings through the Platform.
• Customer — a user who discovers, requests or books an Artist.
• Gig — an Artist’s listing, including its description, media, members, pricing and available slots.
• Booking — a confirmed agreement for a performance between a Customer and an Artist, facilitated by the Platform.
• Admin — Wybers’ authorised platform administrators and automated trust-and-safety systems acting on our behalf.
• Payment Processor / Merchant of Record — the independent third-party payment provider that processes transactions and acts as the merchant/seller of record for tax purposes.
• Wallet — the in-app ledger that records an Artist’s accrued earnings on the Platform.
• Payout / Withdrawal — the transfer of cleared, eligible Wallet earnings to an Artist’s verified bank account.
• Content — any text, images, audio, video, reviews, messages or other material submitted to the Platform.

Wybers is a technology platform and intermediary that connects Customers with independent Artists. We provide discovery, communication, scheduling and payment-facilitation tools. We are an intermediary within the meaning of the Information Technology Act, 2000 and the rules made under it. We are not a party to any Booking.

Every Booking is a direct contract between the Customer and the Artist. Wybers is not the performer, employer, agent, partner, joint venturer or representative of any Artist or Customer, and does not supervise, direct or control the performance.

• We do not guarantee the quality, safety, legality, punctuality, attendance, suitability or outcome of any performance, Artist or Customer.
• We do not guarantee that any Customer will book, pay, attend, or behave appropriately.
• Listings, profiles, ratings and other Content are provided by users; we do not warrant their accuracy and are not responsible for them.
• Any decision to enter into a Booking, attend an event, admit a performer to a venue, or rely on another user is made at your own risk.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use. We are not liable for any loss arising from your failure to keep your credentials secure or from unauthorised use of your account.

• You may not create more than one account, create an account using false information, or create an account if you have previously been suspended or banned.
• You may not sell, transfer, license or share your account without our written consent.
• We may verify your identity at any time and may suspend access pending verification.
• We may suspend, restrict, downgrade or terminate any account at our sole discretion, including for suspected fraud, risk, chargebacks, policy breach, or to protect the Platform or other users.

• You warrant that you have the full legal right, skill, licences, permissions and clearances (including any third-party IP, music, or performance rights) to provide the services you list, and that your listings are truthful and not misleading.
• You must perform Bookings professionally, on time and as described, and comply with all applicable laws, venue rules and safety requirements.
• Before receiving any Payout you must complete identity verification ( “KYC”), which may include providing your legal name and a government identifier (such as PAN or Aadhaar). You warrant that all KYC information is genuine, valid and belongs to you. Submitting false, forged or third-party KYC details is fraud and grounds for immediate ban and reporting to authorities.
• Payouts are only released to a bank account whose holder name matches your verified legal name. We may withhold Payouts where these do not match.
• You are solely responsible for your own taxes, registrations, statutory dues and reporting arising from your earnings.
• You must not solicit or accept off-platform payment, share personal contact details to circumvent the Platform, or otherwise bypass Wybers fees or protections for any Booking originating on the Platform.

• You must provide accurate event details (date, time, venue, audience, requirements) and ensure the venue and event are lawful, safe and suitable.
• By confirming a Booking you authorise the applicable charges and warrant that you are entitled to use the payment method.
• You are responsible for the conduct of your guests and the conditions at your event, and for obtaining any permits, licences or insurance the event requires.
• You must treat Artists with respect and must not subject them to unsafe, abusive, discriminatory or unlawful conditions.
• You will indemnify Wybers and the Artist against claims arising from your event, venue, guests or instructions, except to the extent caused by the indemnified party's own proven misconduct.

A Customer sends a booking request for an available slot; a Booking is formed only when the Artist accepts and payment is authorised through the Payment Processor. The Platform may apply request limits, velocity caps and risk checks, and may decline or cancel requests that fail them.

• Cancellation and rescheduling terms may vary by Artist and are shown or made available before confirmation; by booking you accept the applicable terms.
• Where an Artist fails to start a confirmed event by the scheduled date, the Platform may cancel the Booking, refund the Customer and record a no-show against the Artist.
• To protect Artists from non-paying or absent Customers, the Platform may auto-complete a confirmed event that was started but not marked complete after a grace period.
• We may cancel any Booking that we reasonably believe involves fraud, collusion, self-dealing, or a breach of these Terms.

Prices are set by the Artist and shown before you confirm. The Customer pays the Artist’s set price. Payments are collected and processed by an independent third-party Merchant of Record, which is the seller of record for the transaction and is responsible for collecting and remitting applicable taxes (such as GST).

• Any tax line (such as GST) shown at checkout is a statutory display split applied by the Merchant of Record. It is not an additional charge layered on top of the Artist's price by Wybers.
• Wybers facilitates payments but does not store full card details and is not the payment processor. We are not liable for processor downtime, declines, holds, currency conversion, or bank fees.
• You authorise the charges you confirm and are responsible for keeping your payment method valid. Failed, reversed or disputed payments may result in cancellation of the related Booking.
• We may change platform fees and pricing structures prospectively by updating these Terms or in-app notices.

• An Artist's earnings from completed Bookings accrue to their Wallet and become withdrawable only after the applicable clearing period and once eligibility checks pass.
• Funds connected to an open or under-review dispute are frozen and excluded from the withdrawable balance until the dispute is resolved.
• Payouts require verified KYC and a matching bank account holder name. We may delay, hold, review or decline a Payout where we detect risk, fraud indicators, collusion, or unusual patterns.
• We may set off against, reverse, deduct from or recover from the Wallet any amounts owed to us, to a Customer (including refunds and chargebacks), or arising from a breach of these Terms.
• Wallet balances are not bank deposits, do not earn interest, and are held subject to these Terms.

Except where required by applicable law or expressly granted by Admin through the dispute process, all payments are non-refundable. Where a refund is granted, the Artist’s applicable cancellation terms and the Admin’s decision govern its amount.

• Refund eligibility is determined through the in-app dispute process and decided by Admin (see Section 11).
• Initiating a bank or card chargeback or payment reversal instead of using the dispute process is a material breach of these Terms.
• In response to a chargeback or reversal we may suspend or terminate the account, freeze and set off Wallet funds, recover the disputed amount and our reasonable costs, and contest the chargeback with the Payment Processor.
• Abuse of refunds, repeated cancellations, or coordinated refund schemes may result in restriction, suspension or a ban.

If a problem arises with a Booking, the affected party may raise a dispute through the Platform within the applicable filing window and submit evidence. The other party may respond with evidence. The Platform may freeze related funds while the dispute is open.

Wybers’ Admin is the sole and final decision-maker on all platform disputes and on any conflict between users, including refunds, payout release, fund freezes, content removal, ratings, and account standing. The Admin’s decision is final, binding and not subject to internal appeal. Admin may decide based on the evidence submitted, platform records, risk signals and these Terms, and may act in the interest of the Platform’s integrity.

This internal resolution is a contractual mechanism between the users and the Platform and is separate from, and without prejudice to, the governing-law and arbitration provisions in Section 18. Nothing in this Section makes Wybers liable for the underlying Booking.

• Reviews may be left only for genuine, verified completed Bookings and must reflect a real, honest experience.
• You must not post content that is false, fraudulent, defamatory, abusive, obscene, infringing, deceptive, or that manipulates ratings (including paid, fake, or coordinated reviews).
• You retain ownership of your Content but grant Wybers a worldwide, royalty-free, sublicensable licence to host, store, display, reproduce, adapt and distribute it to operate, promote and improve the Platform.
• We may moderate, edit, refuse, remove or reinstate Content at our discretion, and may remove Content that violates these Terms or that we are required or requested to remove by law.

You must not, and must not attempt to, do any of the following:

• Engage in fraud, scams, money laundering, chargeback abuse, or any deceptive or unlawful conduct.
• Circumvent the Platform, its fees, payments or protections, including taking Bookings or payments off-platform or sharing contact details to do so.
• Create fake accounts, impersonate others, manipulate reviews or pricing, collude, self-book, or coordinate to abuse refunds or payouts.
• Harass, threaten, defraud, discriminate against or harm other users.
• Scrape, reverse engineer, overload, probe, or interfere with the Platform or its security, or upload malware.
• Post unlawful, infringing or harmful Content, or use the Platform for any unlawful purpose.

We operate automated and manual trust-and-safety systems. We may, with or without prior notice, warn, restrict, freeze funds, suspend, ban, reverse transactions, withhold payouts, remove Content and report to authorities where we detect a breach or risk. Enforcement actions are at Admin’s discretion and may escalate based on severity and history.

The Platform, including its software, design, trademarks, logos and content (excluding user Content), is owned by or licensed to Wybers and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, distribute or create derivative works except as permitted.

If you believe Content infringes your intellectual property, contact our Grievance Officer (Section 21) with details. We may remove allegedly infringing Content and may terminate repeat infringers.

The Platform relies on third parties, including the Payment Processor / Merchant of Record, hosting and infrastructure providers, authentication providers (such as Google sign-in), and external links. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability or content of third parties.

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted or error-free operation, and any warranty regarding Artists, Customers, Bookings, performances, Content or outcomes.

To the maximum extent permitted by law, Wybers, its affiliates, directors, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, opportunity, or for the acts, omissions or conduct of any Artist, Customer or third party, or for any performance, event, injury, property damage or dispute arising from a Booking.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Platform will not exceed the greater of (a) the total platform fees we actually received from you in the three (3) months before the event giving rise to the claim, or (b) INR 1,000.

You agree to indemnify, defend and hold harmless Wybers and its affiliates from and against all claims, liabilities, damages, losses and costs (including reasonable legal fees) arising from or related to your use of the Platform, your Content, your Bookings, your events, your breach of these Terms or applicable law, your taxes, or your infringement of any third-party right.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law rules.

Any dispute, claim or difference arising out of or in connection with these Terms or the Platform that is not resolved through the internal process in Section 11 shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by Wybers, the seat and venue of arbitration shall be [City], India, and the language shall be English. The arbitral award shall be final and binding on the parties.

Subject to the arbitration agreement, the courts at [City], India shall have exclusive jurisdiction, including for interim or injunctive relief. To the extent permitted by law, you and Wybers agree that disputes will be resolved on an individual basis and you waive any right to participate in a class, collective or representative action.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes, government action, law changes, network or power failures, or failures of payment processors, hosting or other third-party services.

• Changes — We may update these Terms at any time. Material changes will be notified in-app or by other reasonable means. Continued use after changes take effect means you accept the updated Terms.
• Assignment — You may not assign these Terms without our consent. We may assign or transfer them, including in connection with a merger, acquisition or sale of assets.
• Severability — If any provision is held unenforceable, the rest remains in full force, and the unenforceable provision will be modified to the minimum extent necessary.
• No waiver — Our failure to enforce any provision is not a waiver of our right to do so later.
• Survival — Provisions that by their nature should survive termination (including payments owed, disclaimers, liability limits, indemnities, and dispute resolution) survive.
• Entire agreement — These Terms and the policies referenced here are the entire agreement between you and Wybers regarding the Platform.

In accordance with the Information Technology Act, 2000 and the rules made under it, the Grievance Officer for the Platform is:

• Grievance Officer: [Grievance Officer name]
• Email: [grievance@wybers.com]
• Address: [Registered business address]
• General support: [support@wybers.com]

We will acknowledge grievances and aim to resolve them within the timelines required by applicable law.